Front Office
- Appointment scheduling
- Patient call handling
- New patient registration
- No-show follow-up
Primary Care Practices
Certified Remote Staff for Primary Care Practices
HIPAA-certified, EHR-trained remote staff for independent primary care practices covering front desk, prior auth, billing, and documentation so physicians can focus on patients.
The Challenge in Primary Care
What independent primary care practices are up against every week.
39
Authorization requests per physician per week
American Medical Association, 2025
43%
of small practice clinicians say workload is worse than expected
Freed Clinician Survey, 2025
30%
of primary care physicians plan to leave patient care within 3 years
Tebra, 2026
THE SOLUTION
Four Operations. Fully Staffed.
We place certified remote talent across the four back-office functions that create the most drag in a primary care practice.
Insurance & Authorization
- Eligibility verification
- Prior auth submission
- Referral coordination
- Denial management
Revenue Cycle
- Billing and claim submission
- ICD-10 and CPT coding
- AR follow-up
- Payment posting
Clinical Documentation
- Real-time medical scribing
- EHR chart updates
- After-visit summaries
- Inbox triage
Roles
Remote staff we place for primary care practices
Vetted, HIPAA-certified, and EHR-trained before they start. Matched to your practice in 14 days.
Amna H. 🇵🇰Revenue Cycle
Medical Billing Specialist
Submits claims, follows up on denials and posts payments to keep your AR lean.
View role →
Camila R. 🇨🇴INSURANCE
Insurance Verification Specialist
Confirms patient eligibility and benefits before every appointment.
View role →
Jawad Z. 🇵🇰Insurance
Prior Authorization Specialist
Handles auth submissions, payer follow-up and denial appeals.
View role →
Ahmed S. 🇵🇰Documentation
Medical Scribe
Documents visits in real time so physicians leave with notes complete.
View role →
Sara K. 🇵🇰Front Office
Patient Care Coordinator
Manages care follow-up, referral tracking and patient outreach.
View role →How it works
From Brief to Deployed in 14 Days
A straightforward process with no back-and-forth. Tell us what you need, we handle the rest.
01
Tell us your role
Share your role, specialty and EHR. We scope the placement.
02
We match and credential-check
Vetted, certified candidates surfaced from our talent pool.
03
You interview and select
Review shortlisted talent on your schedule. No fees until you say yes.
04
Your new hire goes live
EHR-ready, working your hours. Compliance and HR handled.
01
Tell us your role
Share your role, specialty and EHR. We scope the placement.
02
We match and credential-check
Vetted, certified candidates surfaced from our talent pool.
03
You interview and select
Review shortlisted talent on your schedule. No fees until you say yes.
04
Your new hire goes live
EHR-ready, working your hours. Compliance and HR handled.
Compare
How We Compare
Four ways primary care practices staff back-office roles. One clear difference.
Outsentia Health
Generic VA agency
In-house US hire
HIPAA-certified infrastructure
Office-based, supervised facilities
EHR-trained before day one
BAA signed before first patient record
$0 replacement guarantee
One flat monthly fee
Compliance, HR and training included
97% retention rate
Primary Care Practices
Independent practices deserve better than the local hiring market.
Certified, EHR-trained remote staff placed in your primary care practice within 14 days.
No payment until you hire
No contract lock-in
$0 replacement guarantee