Patient Inquiry Handling
Phone and portal questions answered.
Hire a Remote Patient Support Specialist for Your Practice
Patient questions pile up when there is no one dedicated to answering them. Get a certified, EHR-trained remote patient support specialist handling inquiries and concerns in 14 days.
HIPAA-certified and office-based
EHR-trained before day one
BAA signed at onboarding
No payment until you hire
Practice-Ready Onboarding
14-Day Deployment
Live
Matched to Your PracticeDone
Vetted from top 3% of global healthcare talent.
EHR & HIPAA OnboardingActive
Trained on your EHR (Epic, Athena, eClinicalWorks) and certified before placement.
Live on Your Patient Queues
Handling inquiries, portal questions and post-visit support from day one.
What Does a Patient Support Specialist Do?
Every function your practice needs, handled remotely within your EHR on your schedule.
Appointment Assistance
Schedules, reschedules and confirms visits.
Insurance Query Support
Explains coverage and billing questions.
Portal Onboarding
Guides patients through portal setup and use.
Prescription Refill Requests
Routes refills to the clinical team.
Complaint Resolution
Handles and escalates patient concerns.
Post-Visit Support
Follows up on discharge instructions.
Medical Records Requests
Processes and routes record releases.
EHR Communication Logging
Documents patient interactions in your EHR.
Rated Excellent
Trusted by Healthcare Professionals
No CVs from a database. Certified remote medical receptionists matched to your practice, your EHR and your hours.
70%
Below US cost
97%
Retention rate
14 days
Avg deployment
TRAINED TOP TALENT
What your practice looks like when patient support is covered.
Four things that shift the moment a remote patient support specialist starts working your patient-facing queues.
Inquiry Response
Every patient question answered. No inbox left unattended.
Phones covered during business hours without pulling clinical staff away from care.
Patient Satisfaction
Concerns resolved before they become complaints or churn.
Reminders go out, no-shows get followed up and open slots get filled automatically.
Clinical Staff Relief
Non-clinical questions handled. Clinical team stays focused.
Demographics, insurance and consent forms collected before the appointment day.
Portal Engagement
Patients onboarded and active. Fewer calls for basic requests.
Data entry and eligibility checks handled in real time across every patient interaction.
Compare
How We Compare
Most providers give you a trained VA. We give you a compliant, office-based, credentialed hire inside a HIPAA-certified infrastructure.
Outsentia Health
Generic VA agency
In-house US hire
HIPAA-certified infrastructure
Office-based, supervised facilities
Patient support specialist trained before day one
BAA signed before first patient record
$0 replacement guarantee
One flat monthly fee
Compliance, HR and training included
97% retention rate
WHY US?
The Infrastructure Other Providers Don't Have.
Structural advantages that show up in your operations from day one.
HIPAA Certified
Verified compliance that you can trust.
Office Based
Secure, supervised facilities for talent.
EHR Trained
Platform-trained before their first day.
BAA Signed
BAA in place before first patient contact.
$0 Replacement
Replace at no cost if it doesn't work.
97% Retention Rate
Consistent staff for smooth practice flow.
How it works
From Brief to Deployed in 14 Days
A straightforward process with no back-and-forth. Tell us what you need, we handle the rest.
01
Tell us your role
Share your role, specialty and EHR. We scope the placement.
02
We match and credential-check
Vetted, certified candidates surfaced from our talent pool.
03
You interview and select
Review shortlisted talent on your schedule. No fees until you say yes.
04
Your new hire goes live
EHR-ready, working your hours. Compliance and HR handled.
01
Tell us your role
Share your role, specialty and EHR. We scope the placement.
02
We match and credential-check
Vetted, certified candidates surfaced from our talent pool.
03
You interview and select
Review shortlisted talent on your schedule. No fees until you say yes.
04
Your new hire goes live
EHR-ready, working your hours. Compliance and HR handled.
Patient Support Specialist
Every patient question answered at 70% below US hire cost.
No setup fees. No placement fees. No payment until you hire. A certified, EHR-trained remote patient support specialist deployed in 14 days.
Book a Demo
No payment until you hire
No contract lock-in
$0 replacement guarantee
70%
Below US hire cost
$0
Placement or setup fees
14 days
Average to deploy
FAQ