Privacy Policy
Last updated: June 2025 · Effective: June 2025
1.Overview
Welcome to outsentiahealth.com, which is owned and operated by Outsentia LLC and its affiliated entities ("Outsentia Health", "Company", "we" or "us"). We respect your privacy and are committed to protecting it through compliance with this Privacy Policy. This Privacy Policy describes and governs the manner in which we collect, use, maintain and disclose information about you when you access or use outsentiahealth.com and our related online services (collectively, the "Services"). By accessing or using the Services, you accept and agree to be bound by this Privacy Policy and our Terms of Service.
2.Personal information we collect
We may collect the following categories of personal information:
- General contact information: Name, email address, phone number, practice name and any other information you provide when submitting a demo request or contact form.
- Professional information: Practice type, role, staffing needs and other professional details you share when engaging with our services.
- Usage and activity data: Pages visited, time on site, referring source, browser type, device information, IP address and how you interact with our Services.
- Information you upload: Any content you provide or upload when using our Services.
- Geolocation data: General region or area from which you access our Services.
- Inferences: We may make inferences based on the information we collect to better understand your interests and needs.
3.How we use your information
- To provide and improve our services: We use your information to respond to enquiries, schedule and conduct demos, match you with appropriate talent and provide ongoing client support.
- For analytical purposes: We use aggregated and anonymised data to understand how visitors use our Services, improve functionality and measure performance.
- For marketing and communications: We may use your contact information to send relevant updates, insights and information about our services. You may opt out at any time by contacting us at hr@outsentia.com.
- To ensure compliance: We use your information to enforce and comply with applicable laws and regulations and prevent fraudulent or unlawful activity.
4.How we collect your information
Directly: We collect personal information directly from you when you submit a demo request, fill out a form, communicate with our team or otherwise engage with our Services.
Passively via tracking tools:
- Google Analytics: Anonymised data on how visitors use our site. Opt out at tools.google.com/dlpage/gaoptout.
- Meta Pixel: Used to measure the effectiveness of advertising and understand visitor behaviour.
- HubSpot: Used for CRM and marketing automation. Form submissions may be stored in HubSpot.
- Google Tag Manager: Used to manage tracking scripts on our site.
5.When we share with third parties
- With your consent: We may share your information with third parties where you have provided consent.
- With service providers: We share information with providers including HubSpot, Google and Meta who assist in operating our Services.
- To comply with law: We may disclose information where required by applicable law, court order or regulatory authority.
- To protect rights: We may share information to protect the rights, property or safety of Outsentia LLC, our clients or others.
- In connection with a business transaction: In the event of a merger or acquisition, your information may be transferred.
6.HIPAA and patient data
Outsentia Health does not collect, store or process patient health information through this website. Our HIPAA compliance obligations apply to our staffing operations and are governed by Business Associate Agreements executed with each client practice. Contact us at hr@outsentia.com for questions about our BAA.
7.Your choices
You may opt out of marketing communications at any time by contacting us at hr@outsentia.com. You may also manage cookie preferences through your browser settings.
8.Data retention
We retain your personal information for as long as necessary to provide our Services and comply with our legal obligations. You may request deletion at any time by contacting hr@outsentia.com.
9.Children
Our Services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. Contact hr@outsentia.com if you believe we have collected information from a child.
10.California residents (CCPA)
California residents may have additional rights including the right to know, the right to request deletion and the right to opt out of sale of personal information. We do not sell personal information. Contact hr@outsentia.com to exercise your rights.
11.Changes to this policy
We may update this Privacy Policy from time to time. Continued use of our Services following any update constitutes acceptance of the revised policy.
12.Contact
Outsentia LLC — hr@outsentia.com
Terms of Service
Last updated: June 2025 · Effective: June 2025
1.Acceptance of terms
By accessing outsentiahealth.com you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use this website. References to "we", "us" or "our" refer to Outsentia LLC.
2.Services
Outsentia Health, operated by Outsentia LLC, provides remote healthcare staffing services for independent and physician-owned medical practices. Specific terms governing individual placements are set out in separate client agreements and Business Associate Agreements.
3.Use of this website
You may use this website for lawful purposes only. You agree not to:
- Use the site in any way that violates applicable federal, state or local laws or regulations
- Transmit any unsolicited or unauthorised advertising or promotional material
- Attempt to gain unauthorised access to any part of the site or its related systems
- Introduce any viruses, trojans, worms or other harmful code
- Reproduce, distribute or create derivative works from any content on the site without express written permission
4.User accounts
If you create an account or submit information through our site, you are responsible for maintaining the confidentiality of your account details. Notify us of any unauthorised use at hr@outsentia.com.
5.Intellectual property
All content on outsentiahealth.com is the property of Outsentia LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute or create derivative works without our express written permission.
6.Third-party platforms
Our site may contain links to third-party websites. We do not control those platforms and are not responsible for their content or availability.
7.Disclaimer of warranties
This website is provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not warrant that the site will be uninterrupted, error-free or free of harmful components.
8.Limitation of liability
To the fullest extent permitted by applicable law, Outsentia LLC and its affiliates shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of this website or our Services.
9.Indemnification
You agree to indemnify and hold harmless Outsentia LLC and its affiliates from and against any claims, liabilities, damages, losses and expenses arising from your use of the site or violation of these Terms.
10.Governing law
These Terms are governed by the laws of the United States and the state in which Outsentia LLC is incorporated, without regard to conflict of law provisions.
11.Changes to these terms
We may update these Terms at any time. Continued use following any update constitutes acceptance.
12.Contact
Outsentia LLC — hr@outsentia.com
Data Processing Addendum
Last updated: June 2025 · Effective: June 2025
1.Purpose
This Data Processing Addendum ("DPA") forms part of the agreement between Outsentia LLC ("Processor") and the client ("Controller") and governs the processing of personal data by Outsentia LLC on behalf of the client in connection with the delivery of remote staffing services.
2.Definitions
Controller: The client practice that determines the purposes and means of processing personal data.
Processor: Outsentia LLC, which processes personal data on behalf of the Controller.
Personal data: Any information relating to an identified or identifiable individual.
Processing: Any operation performed on personal data, including collection, storage, use and disclosure.
Data subject: The individual to whom personal data relates.
3.Scope of processing
Outsentia LLC processes personal data solely for the purpose of providing remote staffing services as described in the applicable client agreement. We process only the categories of data necessary to fulfil our obligations.
4.Processor obligations
Outsentia LLC agrees to:
- Process personal data only on the documented instructions of the Controller
- Ensure personnel authorised to process personal data are bound by confidentiality obligations
- Implement and maintain appropriate technical and organisational security measures
- Assist the Controller in responding to data subject rights requests to the extent reasonably practicable
- Delete or return all personal data to the Controller upon termination of the agreement
- Provide the Controller with information necessary to demonstrate compliance with this DPA
5.Data subject rights
Where a data subject submits a request to Outsentia LLC, we will promptly notify the Controller and provide assistance necessary to respond within the applicable timeframe.
6.Sub-processors
Outsentia LLC may engage sub-processors to assist in the provision of services. All sub-processors are bound by data processing agreements no less protective than this DPA.
7.International transfers
Where personal data is transferred outside of the United States, Outsentia LLC will ensure appropriate safeguards are in place in accordance with applicable data protection law.
8.Security measures
Outsentia LLC implements appropriate technical and organisational measures including encryption, access controls, continuous monitoring and regular security assessments as part of our SOC 2 programme.
9.Breach notification
In the event of a personal data breach, Outsentia LLC will notify the Controller without undue delay and, where feasible, within 72 hours. Notification will include the nature of the breach, categories and approximate number of data subjects affected, likely consequences and measures taken.
10.Term and termination
This DPA remains in effect for the duration of the applicable client agreement. Upon termination, Outsentia LLC will delete or return all personal data processed under this DPA unless retention is required by applicable law.
11.Contact
Outsentia LLC — hr@outsentia.com
HIPAA Compliance
Last updated: June 2025 · Effective: June 2025
1.Overview
Outsentia Health operates under a comprehensive HIPAA compliance program covering staff certification, infrastructure controls, Business Associate Agreements and ongoing audits.
2.Full HIPAA program
For complete details on our HIPAA program, including our security infrastructure, BAA process and incident response procedures, see our dedicated HIPAA Compliance page.