Intake & Scheduling
- New patient intake coordination
- Recurring session scheduling
- Telehealth appointment management
- No-show follow-up and rescheduling
Mental Health Practices
Certified Remote Staff for Mental Health Practices
HIPAA-certified, EHR-trained remote staff for independent mental health and psychiatry practices covering intake coordination, insurance verification, billing, and scheduling so clinicians can stay focused on the session.
The Challenge in Mental Health Practices
What independent mental health practices are up against every week.
10–15%
of potential revenue lost annually to billing errors alone
ZEE Medical Billing, 2025
Higher
denial rates in mental health than most other medical specialties
ZEE Medical Billing, 2025
Growing
demand with a behavioral health workforce gap projected through 2038
ClinicMind, 2026
THE SOLUTION
Four Operations. Fully Staffed.
We place certified remote talent across the four back-office functions that create the most drag in a mental health practice.
Insurance & Authorization
- Mental health benefits verification
- Payer carve-out navigation
- Prior auth for ongoing sessions
- Session limit tracking by payer
Billing & Claims
- CPT coding for therapy sessions
- Superbill preparation
- Claim submission and follow-up
- Out-of-network reimbursement support
Admin & Patient Communication
- Intake forms and consent documentation
- Patient message handling
- Prescription refill coordination
- Referral and care coordination
Roles
Remote staff we place for mental health practices
Vetted, HIPAA-certified, and trained on behavioral health platforms before they start. Matched to your practice in 14 days.
Mariana C. 🇨🇴Intake
Patient Intake Coordinator
Manages new patient onboarding, consent forms and intake scheduling.
View role →
Hassan K. 🇵🇰Insurance
Insurance Verification Specialist
Verifies mental health benefits, navigates carve-outs and tracks session limits by payer.
View role →
Zainab R. 🇵🇰Billing
Medical Billing Specialist
Handles CPT coding, superbill preparation, claim submission and denial follow-up.
View role →
Daniela P. 🇨🇴Front Office
Virtual Medical Receptionist
Manages calls, recurring session scheduling and patient communications with discretion.
View role →How it works
From Brief to Deployed in 14 Days
A straightforward process with no back-and-forth. Tell us what you need, we handle the rest.
01
Tell us your role
Share your role, platform and practice type. We scope the placement.
02
We match and credential-check
Vetted, certified candidates surfaced from our talent pool.
03
You interview and select
Review shortlisted talent on your schedule. No fees until you say yes.
04
Your new hire goes live
Platform-ready, working your hours. Compliance and HR handled.
01
Tell us your role
Share your role, platform and practice type. We scope the placement.
02
We match and credential-check
Vetted, certified candidates surfaced from our talent pool.
03
You interview and select
Review shortlisted talent on your schedule. No fees until you say yes.
04
Your new hire goes live
Platform-ready, working your hours. Compliance and HR handled.
Compare
How We Compare
Four ways mental health practices staff back-office roles. One clear difference.
Outsentia Health
Generic VA agency
In-house US hire
HIPAA-certified infrastructure
Office-based, supervised facilities
Behavioral health platform trained
BAA signed before first patient record
$0 replacement guarantee
One flat monthly fee
Compliance, HR and training included
97% retention rate
Mental Health Practices
Clinicians do their best work when admin isn't in the room.
Certified, behavioral-health-trained remote staff placed in your practice within 14 days at 70% below US hire cost.
No payment until you hire
No contract lock-in
$0 replacement guarantee